Your Satisfaction is Our Priority - Shop with Complete Confidence
At SBB Gems, customer satisfaction and trust are our top priorities. We ensure every product goes through strict quality checks before shipping. Our comprehensive refund and return policy is designed to give you complete peace of mind when shopping for authentic gemstones and spiritual products.
Every product undergoes rigorous quality checks
100% genuine products with authenticity guarantee
Hassle-free return and exchange process
If you receive a product that is damaged during shipping or has manufacturing defects, you may request an exchange within 7 days of delivery.
What to do: Contact us immediately with photos of the damaged item. We'll arrange a replacement at no additional cost.
If you receive a different product than what you ordered (wrong gemstone, size, or design), we'll exchange it for the correct item.
Quick Resolution: We'll expedite the correct product shipment and arrange pickup of the incorrect item.
If the received product doesn't match the specifications mentioned in your order (size, carat weight, etc.), exchange is available.
Verification Process: Our experts will verify the specifications and provide appropriate replacement.
In case the same issue occurs more than twice (e.g., repeated wrong or damaged delivery), a full refund will be provided immediately.
Our Promise: We understand your frustration and will process a complete refund within 3-5 business days.
If a customer claims the product is fake or not genuine, we will provide a refund or replacement after proper verification by our gemstone experts.
Verification Process: Independent lab testing and expert evaluation to ensure complete transparency.
Orders cancelled before shipping will receive full refund. For orders cancelled after shipping, refund will be processed after product return.
Processing Time: Refunds for cancelled orders are processed within 2-3 business days.
Call or message us with your concern and order details
Our team reviews your case and verifies the issue
Exchange arranged or refund initiated based on policy
Receive replacement product or refund in your account
Our dedicated customer support team is here to assist you with any return or refund queries. We're committed to resolving your concerns quickly and fairly.
Quick response
Available 24/7
In-person assistance
Surat locations
Our goal is to ensure every customer feels secure and confident while shopping with us.
World leader of all kind of natural gemstone, diamond, lab grown diamond , diamond jewellery. 100% authentic and certtified by IGI,GIA,SGL and other international reputed laboratry .
